Overview
Cynventory is a cloud-based SaaS inventory management platform sold as a recurring digital subscription. Because the product is delivered digitally and access to the platform begins immediately upon payment, refunds are governed by the specific terms below.
All Cynventory subscriptions are processed by Paddle.com Market Limited, our Merchant of Record ("MoR"). Paddle acts as the reseller of Cynventory products and is responsible for collecting payment, issuing invoices, and processing refunds on our behalf. Your payment receipt will show "Paddle.com" as the charge description.
This Refund Policy forms part of our Terms of Service. By subscribing, you agree to the terms set out below.
Paddle handles all refunds. When you request a refund, we initiate it through Paddle's system. The refund is returned to your original payment method by Paddle. We cannot issue refunds outside of Paddle's infrastructure.
Eligibility
The following criteria determine whether a refund request is eligible:
One guarantee per customer. The 14-day money-back guarantee applies once per business entity. If you cancel, receive a refund, and then re-subscribe, subsequent subscriptions are not covered by the guarantee window.
Plan-by-Plan Refund Policy
| Plan | Price | Guarantee | Renewal Refund | Notes |
|---|---|---|---|---|
| Starter | Free | N/A | N/A | No charges apply |
| Basic | $55/mo | 14 days | Not refundable | Cancel before renewal to avoid next charge |
| Pro | $74/mo | 14 days | Not refundable | Cancel before renewal to avoid next charge |
| Business | TBD | 14 days | Case by case | Annual plans may qualify for pro-rated credit |
| Any Annual Plan | –20% vs. monthly | 14 days | Pro-rated credit | See Section 6 for pro-rated credit details |
How to Request a Refund
Requesting a refund is straightforward. Follow these steps:
Processing Time & Timeline
The following timelines apply once your refund request has been approved:
Refund timelines for credit and debit cards are controlled by your card issuer's processing schedule, not by us or Paddle. If 10 business days have passed and the refund hasn't appeared, contact your bank first, then reach out to us with your Paddle transaction ID.
Partial & Pro-Rated Refunds
Monthly plans are non-refundable after the 14-day guarantee window. We do not issue pro-rated refunds for the unused portion of a monthly billing cycle. If you cancel mid-month, you retain access until the end of the paid period.
Annual plan subscribers who wish to cancel after the 14-day guarantee window may request an account credit for the unused months. Credits are calculated as follows:
- Full months remaining in the annual term × the equivalent monthly rate
- The discount gained from the annual pricing (20%) is deducted from the credit calculation
- Credits are applied to future subscription invoices and are non-transferable
- Cash refunds for partial annual terms are not available outside the 14-day window unless required by applicable consumer law
To request a pro-rated credit on an annual plan, contact us at info@cynventor.com.tr with your account details and the date you wish to cancel.
Downgrading from a higher-tier plan to a lower-tier plan mid-billing-cycle does not result in a partial refund or credit for the current period. The downgrade takes effect at the start of the next billing cycle. You retain access to the higher-tier features until the current period ends.
Renewals & Cancellations
Subscription renewals are automatic unless you cancel before the renewal date. To avoid being charged for a new billing period:
- Cancel your subscription at least 24 hours before the renewal date through your Account Settings → Subscription → Cancel Plan.
- We send a renewal reminder email 7 days before the renewal date. If you did not receive this email, check your spam folder or update your notification settings.
- Cancellation stops future charges but does not trigger a refund of the current period.
If you were charged for a renewal that you cancelled before the renewal date and have a confirmation email of the cancellation, this qualifies as a billing error and will be refunded in full. Please contact us within 7 days of the erroneous charge with your cancellation confirmation.
Disputed Payments & Chargebacks
We strongly encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Most billing issues can be resolved within 1–2 business days, and a direct resolution is faster and simpler than a formal dispute process.
If you see a charge you don't recognise, note that all Cynventory charges appear on your statement as "Paddle.com" or "Paddle.net". If after checking this is still unrecognised, contact us immediately with the charge amount, date, and the last 4 digits of the card charged.
Initiating a chargeback without first contacting us may result in:
- Immediate suspension of your account pending investigation
- An administrative dispute fee of $25 per chargeback if the dispute is found to be unwarranted
- Permanent ban from creating new accounts if fraud is suspected
If a chargeback is found to be valid (e.g., unauthorised transaction), we will cooperate fully with the dispute process and no penalties apply.
Exceptional Circumstances
Outside the standard guarantee window, we may issue refunds at our sole discretion in the following situations:
- Extended service outage: If our platform experienced downtime exceeding 10% of the billing month (as tracked by our status page), you may request a proportional credit or refund of that month's charge.
- Critical billing errors: Charges made after confirmed cancellation, duplicate charges, or charges for the wrong plan amount will be corrected with a full or partial refund as appropriate.
- Bereavement or severe illness: We handle these requests with empathy on a case-by-case basis. Please reach out with any supporting documentation you're comfortable sharing.
- Regulatory requirements: Where applicable consumer protection laws grant you rights beyond those stated here (see Section 10), those rights take precedence.
To request a refund under exceptional circumstances, email us at info@cynventor.com.tr with a description of the situation. We will review each request individually.
Consumer Rights (EU & UK)
If you are a consumer located in the European Union or United Kingdom, you have statutory rights that may supplement or supersede the terms of this policy.
Under the EU Consumer Rights Directive (2011/83/EU), consumers have a 14-day right of withdrawal from contracts for digital services. However, by subscribing to Cynventory and gaining immediate access to the platform, you acknowledge and expressly consent to the service commencing before the cooling-off period expires. This means you may lose the right of withdrawal once the service has been fully performed. However, our own 14-day money-back guarantee provides equivalent or greater protection.
UK consumers are similarly covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The same principle regarding commencement of digital services applies. Our 14-day guarantee meets or exceeds these statutory protections.
Because Paddle is the Merchant of Record for all Cynventory transactions, Paddle may also have their own consumer rights provisions applicable to your purchase. You may contact Paddle directly at paddle.com/legal if you have concerns about your consumer rights in relation to the payment itself.